Terms of Service

Last Updated: 3 September 2026

Welcome to Prime Meds Australia. These Terms of Service explain the rules that apply when you access or use our website and purchase products from us.

By using our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Prime Meds Australia

Prime Meds Australia operates an online store offering healthcare, wellness, vitamins, supplements, and other health-related products.

These Terms apply to all visitors, customers, and users of our website.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for illegal activities.
• Provide false or misleading information.
• Attempt to gain unauthorised access to our systems.
• Interfere with the security or operation of our website.
• Copy or misuse our website content without permission.
• Use the website in a way that could harm other users or our business.

We may restrict or suspend access if we believe these Terms have been breached.

3. Product Information

We aim to provide accurate and useful information about our products.

However, product descriptions, images, prices, availability, and other information may change without notice.

Information on our website is provided for general information only. It should not replace advice from a qualified doctor, pharmacist, or other healthcare professional.

Always read the product information and follow the directions provided with the product.

4. Healthcare and Medical Advice

Prime Meds Australia does not provide a substitute for professional medical advice through general website content.

You should speak with a qualified healthcare professional before starting, stopping, or changing any medicine or treatment.

If you experience a serious or unexpected health problem, seek appropriate medical attention.

5. Prescription Products

Where a product requires a prescription or other legal authority, you must meet all applicable requirements before the product can be supplied.

We may request appropriate information or documentation where required by law.

We reserve the right to refuse or cancel an order where we believe the legal requirements for supply have not been met.

6. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities, remove products, or discontinue products at any time.

If an ordered product becomes unavailable, we may contact you regarding the order or provide an appropriate refund where applicable.

7. Prices and Payments

All prices displayed on our website are shown in Australian dollars unless stated otherwise.

Prices may change without notice.

You agree to provide accurate billing and payment information when placing an order.

Orders may be cancelled if there is an obvious pricing, product, payment, or technical error.

Payment transactions may be processed through third-party payment providers and may be subject to their own terms and policies.

8. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not always mean that the order has been accepted for fulfilment.

We may cancel or decline an order where necessary, including because of product availability, payment issues, incorrect information, suspected fraud, or legal requirements.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

9. Shipping and Delivery

We aim to process and dispatch orders within the delivery timeframe shown on our website.

Delivery times may vary due to location, courier delays, public holidays, weather, customs, or other circumstances outside our control.

Customers are responsible for providing accurate delivery details.

Prime Meds Australia is not responsible for delays caused by incorrect delivery information supplied by the customer.

10. Returns and Refunds

Returns and refunds are handled according to our applicable Refund and Returns Policy and Australian consumer law.

If a product is damaged, faulty, incorrect, or otherwise covered by your consumer rights, please contact us as soon as possible.

Certain healthcare products may have specific return requirements for safety and hygiene reasons.

Nothing in these Terms is intended to remove or limit any rights you have under Australian Consumer Law.

11. Accounts

If you create an account, you are responsible for keeping your login information secure.

You must provide accurate information and notify us if you believe your account has been accessed without permission.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

12. Intellectual Property

All website content, including text, logos, graphics, images, designs, and other materials, may be owned by or licensed to Prime Meds Australia.

You must not reproduce, modify, distribute, sell, or commercially use our content without prior written permission, except where permitted by law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment, delivery, analytics, advertising, and other technology providers.

Third-party services may have their own terms and privacy policies.

Prime Meds Australia is not responsible for the content, availability, or practices of third-party websites that we do not control.

14. Website Availability

We aim to keep our website available and operating properly.

However, we do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

We may temporarily suspend the website for maintenance, updates, security reasons, or other operational needs.

15. Limitation of Liability

To the extent permitted by law, Prime Meds Australia is not responsible for losses resulting from:

• Misuse of products.
• Failure to follow product instructions.
• Reliance on general website information instead of professional medical advice.
• Incorrect information provided by a customer.
• Delays caused by third parties.
• Website interruptions or technical problems outside our reasonable control.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right that cannot legally be excluded under Australian law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time.

Any changes will be published on this page with an updated date.

Your continued use of the website after changes are published means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws applicable in Australia.

Any dispute will be handled in accordance with applicable Australian law and the relevant courts or tribunals with jurisdiction.

19. Contact Us

If you have questions about these Terms, an order, or our services, please contact us:

Prime Meds Australia

Email: [support@primemedsaustralia.com]

Address: [Dattani Plaza, Andheri, Mumbai]

We are committed to providing a clear, convenient, and responsible online healthcare shopping experience.