Returns & Refunds
Hassle-free 30-day return policy
To initiate a return, simply go to My Account → Orders → View → Request Return, or contact us at support@medishop.com with your order number.
Eligible Items
Sealed, unopened OTC medicines, devices, supplements, skincare, and baby care products purchased within 30 days. Items must be in original packaging.
Non-Returnable Items
Prescription medicines, opened products, refrigerated products, and items marked as "Non-Returnable" on the product page cannot be returned due to health and safety regulations.
Refund Timeline
Approved refunds are processed within 5–7 business days. The amount is credited back to your original payment method. UPI / wallet refunds may reflect within 24 hours.
Damaged or Wrong Items
If you received a damaged, expired, or incorrect product, please email a photo to support@medishop.com within 48 hours of delivery. We will arrange an immediate replacement or full refund.
Exchange Policy
We currently offer exchanges for defective or incorrect items only. For all other cases, please return the item and place a new order.